Information Technology – Contact Centre – Inside Sales Agent
Apprenticeship and Certification Act
Unrestricted Trade Trade Code 634D
NOC 2282
Description
- Maintain a functional contact centre sales environment
- Communicate accurately and effectively
- Demonstrate quality customer service skills
- Apply sales techniques
- Create and maintain required documentation
- Setup and configure microcomputer system and components
- Demonstrate strong teamwork skills
- Actively apply coaching and mentoring skills
Personal Qualities
- You like working with computers and the latest technology
- You like problem solving and learning new things
- You have the stamina to sit at your workstation for hours
Career Opportunities
- Information technology analysts work for technology service companies, computer stores, all levels of governments, manufacturers, major retail chains, the military, banks, educational institutions and many other businesses
- Some information technology analysts have their own business
Educational/Training Requirements
- The minimum entry for apprenticeship is Grade 12
- Completion of a 3,730 hour apprenticeship program
Training Availability
Information not available at this time, contact Employment Ontario at 905 837-7721 or 1-800-461-4608
Potential Earnings
- Apprentices are paid according to the company’s wage scale
- Wages 1 range from $12.50 to $29.60 an hour, excluding overtime, with journeypersons usually earning the higher end of the pay scale
Prospects For Employment
- Employment is expected to grow about as fast as the average for all occupations through the year 2009 2
Financial Incentives
- Employers who employ first, second and third year apprentices can apply for the Apprenticeship Training Tax Credit
